Frequently Asked Questions
We will send you an email with your tracking details as soon as your order is dispatched. This email is typically sent within 1 to 3 business days after you place your order. For pre-orders your item will be dispatched on its release date. If you haven't received a dispatch email after 3 business days, please don't hesitate to reach out to our Customer Care team. Please keep in mind that during peak periods, such as promotional or sale periods, the dispatch time may take longer.
We're sorry, but once you've placed your order and it has been paid for, we are unable to make any changes or cancellations. Our systems are automated to ensure fast processing and delivery of your order, and any changes could cause delays or mix-ups. As a result, we strongly advise you to carefully review your cart and details before completing your purchase. Please feel free to contact our Customer Care team if you have any questions or concerns.
We aim to dispatch your order within 1 to 3 business days of your purchase being confirmed. You'll receive a dispatch email with tracking information once your order has left our warehouse. Please keep in mind that during peak periods, such as promotional or sale periods, the dispatch time may take longer.
If your order includes pre-order items, they will be shipped on the availability date indicated on the product page. Please note that the availability date is an estimate and may be subject to change. We'll keep you informed of any changes and will dispatch your pre-order items as soon as they become available.
We aim to process all orders within 1-3 business days of receiving them. Once your order has been processed, it will be shipped via Australia Post standard delivery. Please allow 2-6 business days for delivery within Australia. Please note that delivery times may be longer for remote or rural areas.
At this time, we do not offer express shipping options. All orders are shipped via standard shipping with Australia Post. Please refer to our Shipping Policy for more information on delivery times and shipping options. If you have any questions or concerns about the delivery of your order, please don't hesitate to contact our Customer Care team.
We're sorry to hear that your order hasn't arrived within the expected time frame. Please first check your dispatch email for any tracking details and updates on the status of your delivery. If there are no updates or if you have any concerns about the delivery of your order, please don't hesitate to get in touch with our Customer Care team by clicking here. We'll be happy to help you track down your order and resolve any issues as quickly as possible.
We accept returns for faulty products only. If you receive any items that you did not order, or that prove to be faulty, please contact our Customer Service Team who will provide you with a returns address and assist with a refund or replacement. Please note that we do not offer a refund for change of mind. It is important to remember our DVDs are encoded for Region 4 and Blu-Rays are Region B. This is denoted on each product page and in the Help file. We are unable to accept returns due to region incompatibility.